Privacy Policy
Metrobank Internet Privacy Statement
MetroBank respects your privacy. Through our web site, we strive to provide valuable information to you about how we may serve you. Whether you are a valued customer or someone shopping for new banking services, we hope our site answers your questions about our products and services, our convenient locations, and hours of operations.
I. Information We Collect From E-mails
Our web site does not require you to disclose any personal information. If however, you choose to contact us via e-mail, please keep in mind that your e-mail address, and any other information your e-mail header displays, such as your name or organization, will be revealed to us in the e-mail. We pledge, however, that when you communicate with us via e-mail, we will use your e-mail information only for the specific purpose of responding to your comments or questions. Your e-mail address will not be sold, nor will it be shared with others outside the Bank unless we are compelled to do so by law.
II. For More Information
If you have specific questions or concerns about MetroBank’s Information Privacy Policy, please call 305.670.0200 or write to us at MetroBank, Attention: Privacy Act Officer, P.O. Box 560425 Miami, Florida 33256-0425.
MetroBank reserves the right to change this policy at any time by posting a new privacy policy.
III. Use, Collection And Retention Of Customer Information
MetroBank identifies and tracks the single, previous web site address visitors have come from when accessing our site. This is a standard industry practice used to determine how people navigate to our site. When a member accesses the metrobankfl.com web servers, we store a cookie - a tiny piece of information - on the member's computer. This file is a technical requirement that establishes and maintains a secure session so members can request information and conduct business transactions. The cookie contains no confidential or personal information and is not used to track member activity after leaving metrobankfl.com.
Privacy Policy Statement
At MetroBank, it is our goal to provide our customers with quality service for their banking needs. As financial service professionals, entrusted with sensitive financial information, we believe in respecting the privacy of our customers and are committed to treating customer information responsibly.
Our customers have chosen to establish a business relationship with MetroBank, and we are required to respect and treat that relationship with great care. We believe that our customer’s privacy should not be compromised and at the same time, we want to offer them a selection of financial products and services they need in order to accomplish their financial goals.
The Directors, management and employees at MetroBank are responsible for the confidentiality and safeguard of our customer’s personal information; therefore we will take the necessary steps to safeguard sensitive information they may entrust to us. The following privacy policy outlines MetroBank’s practice regarding personal identifiable financial information from consumers and customers.
Metrobank's Privacy Policy
MetroBank recognizes how important personal privacy is to our customers. As a result, we have adopted the following Privacy Principles, as the Bank’s policy for protecting our customer’s privacy and handling consumer information.
I. Recognition of Customer’s Expectation of Privacy
We recognize and respect the privacy expectations of our customers regarding responsible use and protection of their personal information. MetroBank will communicate its principles of financial privacy and information practices to its customers.
II. Use, Collection and Retention of Customer Information
We collect, retain, and use information about our customers only when the Bank reasonably believes that it will help us administer our business, offer products and other opportunities to our customers. We believe that responsible use of information provides customer benefits by allowing us to better understand our customer’s needs thus improving products and customer service.
III. Maintenance of Accurate Information
We have implemented procedures to maintain accurate, current and complete customer’s financial information in accordance with commercial standards. We will also maintain procedures to respond to customer’s requests to correct inaccurate information in a timely manner.
IV. Limiting Employee Access and Use of Information
We have security procedures in place to restrict access to nonpublic personal information about our customers to those employees with a business reason to know such information. We also educate our employees about the importance of confidentiality and customer privacy responsibilities through standard compliance procedures and training programs.
Preserving trust is a “Core Value”. MetroBank employees are personally responsible for maintaining the confidentiality of customer information. Each employee is required to sign a “Confidentiality Agreement” and adherence to it is a condition of employment. Deviations from this policy will result in appropriate disciplinary actions.
V. Implementation of Security Procedures to Protect Information
We maintain physical, electronic and procedural safeguards to protect your nonpublic personal information and to prevent unauthorized access to customer information.
VI. Restrictions on the Disclosure of Account Information
We will not disclose specific information about our customers’ accounts or other personally identifiable information to unaffiliated third parties, except to information reporting agencies that have a legitimate purpose for obtaining the information. This section is subject to these exceptions: (1) the information is provided to help complete a customer-initiated transaction;(2) with your consent; (3) the disclosure is required by/or allowed by law to comply with a government agency, court order or with the request of a federal regulator;(4) the customer has been informed about the possibility of such disclosure through a prior communication and is given the opportunity to “opt out”.
VII. Maintaining Customer Privacy in Business Relationships with Third Parties
MetroBank has business relationships with vendors or service companies to perform specific services for the Bank. If information is shared with nonaffiliated third parties, MetroBank will contractually obligate the third party to maintain the confidentiality of such information and use the information for only the purpose(s) stated in the contract.
We do not provide account numbers to nonaffiliated companies for marketing purposes.
We do not share information about former customer with any non-affiliated third parties.
VIII. Disclosure of Privacy Principles to Customers
MetroBank understands that customers are concerned about their financial privacy and want to know about the Bank’s policy regarding this important issue. MetroBank mails its customers a notice regarding the Bank’s practices and their financial privacy rights.
